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Technical Support Specialist

Fitchburg, WI 53575

Posted: 03/22/2024 Employment Type: Direct Hire Job Number: 24288

Job Description

Are you looking to make a career change to a rapidly growing company Communications equipment corporation?  This exciting opportunity as a Technical Support Specialist offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, and paid time off.  Does this position match your future career goals? Then this Technical Support Specialist opportunity could be the right fit for you.

  • Provide technical support and resolution to customer inquiries regarding the products and services via phone, email, or other communication platforms.
  • Diagnose and troubleshoot technical issues, including setup, installation, and usage of products, providing clear and actionable solutions.
  • Document customer interactions, problems, and resolutions in the customer relationship management (CRM) system, maintaining a comprehensive record of technical support activities.
  • Coordinate with the engineering, sales, and product management teams to escalate complex issues, ensuring timely resolution and customer satisfaction.
  • Develop and maintain in-depth knowledge of products and services to provide accurate and efficient support to customers.
  • Create and update technical documentation, manuals, and guides to assist customers and internal teams.
  • Conduct product training sessions for customers, distributors, and internal staff to enhance understanding and efficient use of products.
  • Participate in continuous learning and training to stay abreast of new product developments, technical specifications, and industry trends.

  • Bachelor’s degree in Engineering, Information Technology, or related technical field.
  • Minimum of 2 years of experience in technical support, customer service, or a related field, preferably in the telecommunications, electrical, or manufacturing industry.
  • Strong technical aptitude and ability to diagnose and resolve complex technical issues.
  • Excellent communication and interpersonal skills, with a proven track record of providing exceptional customer service.
  • Proficient in using CRM software and Microsoft Office Suite; knowledge of CAD software is a plus.
  • Ability to explain technical concepts in simple terms to a non-technical audience.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively.
  • A team player with a positive attitude and strong problem-solving skills.

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Direct Hire
  • Paid Time Off
  • 401(K) matching

Salary Range: $30-$34/hr (DOE)

Ask for: Roger Armenta

Job Id: 24288

Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.

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